Didymos Aqua Goldfish
Our goal is to make sure that all of our customers are satisfied with their purchases and enjoy shopping with us! If for some unlucky reason there is an issue with your order and you need to return it, we are happy to offer you a replacement, exchange or a full refund for most items under the following conditions:
- Return must be within 14 days of receipt of the item.
- Item must be in UNWASHED, UNWORN condition.
- All original packaging must be included (boxes, bags, tags, etc.); failure to include these items will incur a restocking fee that is 10% of the purchase value.
If your return or exchange is because of an error we made, or because the item is defective or damaged, we will compensate you for the cost of return postage. For all other circumstances, you will be responsible for the return shipping costs.
Please allow three to five business days for refund processing. For exchanges, we will work with you to either refund or receive from you any differences in cost between the original and exchange items. It is strongly recommended that you insure your return when shipping as we will not accept responsibility for any issues that may occur during shipping.
The following items WILL NOT be accepted for returns or exchanges:
- Seconds Quality items
- House Samples
- Sale Items
- Sakura Bloom Luxe Ring Slings
Up in the mountains of Guatemala, highly skilled artisans use traditional Mayan methods on large wooden looms to create these beautiful fabrics. Because of this, you will commonly find several instances of small 'imperfections' in the fabric such as yarn pulls, tiny knots, or little hangs of short yarn (commonly referred to as "nubs and slubs"). Please understand that this is the nature of a handwoven fabric, as the yarn used has a beginning and an end, unlike the continuous threads that an industrial factory would create. We consider them as badges of honor, and reminders of the hard work that an individual put into making these works of art. Each ring sling or woven wrap created from these fabrics is unique, with its own life story that may dovetail with your own. We cannot accept returns for any of these handwoven imperfections unless they are exceptionally large or appear to compromise the structural integrity of the item.
We strive to provide excellent customer service to everyone who visits our store! Orders placed during our normal business hours will be shipped within 24 hours, though we usually ship same-day whenever possible. Exceptions include U.S. Federal holidays and the occasional short vacation (during which we will post any potential delays on the shopping cart page prior to checkout).
If you have any questions or special requests, please do not hesitate to contact us directly. For example, several of our customers request local pickup when they have plans to travel through our area... we're just 15 minutes south of where I-10 lands on the Eastern Shore of Mobile Bay, Alabama.
Within the U.S. we offer Free USPS for orders $149 and up! Otherwise, your shipping options include U.S. Postal Service and UPS.
USPS options include First-Class Mail Parcel, Priority Mail, and Priority Mail Express service.
UPS options include Ground, Second Day Air, and Three-Day Select.
Customers located in Alabama, Florida and Mississippi will see a 'Local Pickup' option--this only applies to customers who actually will be coming to our store for pickup. If you've chosen this option but do not intend to visit us, we will have to send an invoice for additional shipping charges (unless your order is over $149).
We're honored to have any international interest in our store, and will do our best to ship orders to any country in the world. Our international shipments are sent via USPS unless you contact us directly to make other arrangements.
If your order contains some items that are not in stock, we cannot split your shipment to send the available items separately without sending an invoice requesting additional shipping charges, as the costs of two separate international shipping charges cannot be calculated by our system accurately when placing one order. Alternatively, you can place separate orders for those items that are pre-order or otherwise not available immediately.
USPS First Class Package International Service only provides tracking information for the following countries (note: an asterisk indicates that service was temporarily suspended on June 12, 2014): Australia, Belgium, Brazil*, Canada, Croatia, Denmark*, Estonia, Finland, France, Germany, Gibraltar*, Great Britain and Northern Ireland, Hungary, Israel, Italy*, Latvia, Lithuania, Luxembourg*, Malaysia, Malta, Netherlands, New Zealand, Portugal*, Singapore, Spain, Switzerland. This information subject to change; for the most up to date list please visit this USPS website.
PLEASE NOTE: we cannot be held responsible for any additional customs fines that may be levied upon your shipment once it enters your country. We know from personal experience that customs duties can vary from shipment to shipment and country to country, swinging pretty wildly up and down. Unfortunately we cannot mark any items as "gifts" or in any other way indicate that the item is not a commercial transaction. Please do your homework before you place an international order. Thanks for your understanding.
Stunning Goldfish on a beautiful aqua background make for a gorgeous new limited edition fish wrap from Didymos. These are made from 100% cotton and we expect them to be wonderful mid- weight wrap.